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Support

Talk to a person

TapRev is made by one developer, and that is who answers. Email [email protected] or message @yazeedaloyoun on X, and include your iOS version and which platform you were connecting — never include an API key. I read every message and reply within two business days.

Find your key

Where each platform keeps its API key, step by step, and the link for Instant Alerts:

A platform shows a sync error

  • Open the platform in TapRev and check the key was pasted in full, with no spaces.
  • Confirm the key is still active in the platform’s own dashboard. A revoked or expired key fails on the next sync.
  • Stripe, Polar, Paddle and RevenueCat keys need read permission on transactions, subscriptions and customers; a Superwall key needs the projects:read and data:read scopes.
  • If you were offline, the app shows the age of the last successful sync and retries when you are back.

Notifications aren’t arriving

  • In iOS Settings → Notifications → TapRev, make sure alerts are allowed.
  • In TapRev → Settings → Notifications, check which alerts are on and the large-sale threshold.
  • Background refresh is requested every 15 minutes and runs when iOS allows it, anywhere from minutes to a few hours apart. Low Power Mode and Background App Refresh being off both pause it.

Subscriptions

  • Restore a purchase on a new phone: TapRev → Settings → Restore Purchases.
  • Cancel in iOS Settings → your name → Subscriptions, or in the App Store app. The free week needs no subscription, so there is nothing to cancel.
  • Refunds are handled by Apple at reportaproblem.apple.com.

Your data

Everything TapRev holds is on your phone. Settings → Delete All Data removes every cached transaction and every API key from the Keychain. Deleting the app alone does not clear the Keychain — iOS keeps those entries — so use Delete All Data first if you want a clean slate.

You can also revoke a key at its source, which stops TapRev reading anything:

Policies

Privacy policy and terms of use.